Dear Customers,
evrodelikates.bg is committed to maintaining a high standard of protection for your personal data provided through our website, as well as giving you the ability to manage your data and consent preferences in accordance with the requirements of the new European data protection regulations.
PRIVACY POLICY
This Privacy Policy aims to inform you about how evrodelikates.bg processes your personal data as a Data Controller, as well as how you can control your settings and preferences regarding such processing.
WHAT DATA WE COLLECT FROM OUR CUSTOMERS
When placing an order:
We collect:
- first and last name
- contact phone number
- IP address
- email address
- shipping/delivery address
When ordering to a courier office for pickup, you may provide only the address of the courier office from which you wish to collect your shipment, without entering your residential address.
When browsing the website:
We collect information about the way you use our website — browsing different products and interacting with various sections of the site.
This information is used solely to understand how users interact with our website so that we can improve its functionality and user experience.
The collected statistics do not individually identify users. We do not analyze each user’s activity separately, but only aggregated usage data from all visitors.
WHAT ARE COOKIES AND HOW DO WE USE THEM? HOW CAN YOU DISABLE THEM?
Cookies are alphanumeric identification files that we transfer to your computer’s hard drive through your web browser.
Many e-commerce processes cannot function without this technology. For example, online shopping carts typically rely on cookies.
After logging into your account (with username and password), we use so-called “session cookies” that identify you during your visit to our website. These cookies are automatically deleted after your session ends.
When visiting our store, persistent cookies are also stored on your device. These cookies securely save the contents of your shopping cart while you shop and for future visits to our website. They also help us detect misuse, such as creating duplicate accounts.
Additionally, cookies allow us to remember products you have viewed so you can easily revisit them later.
Persistent cookies do not contain personal information such as names, email addresses, IP addresses, etc. No individual user behavior profile is created.
You may disable cookies through your browser settings, restrict them to certain websites, or configure your browser to notify you whenever a cookie is sent. You may also delete cookies from your device at any time.
Please note, however, that disabling certain cookies may make some parts of our website partially or completely unusable.
By using cookies, we can provide content tailored to your interests. This allows you to receive more relevant content and fewer irrelevant advertisements.
Cookies help make the website more useful and fully functional by remembering your preferences, favorite products, and browsing behavior.
As a result, future advertising materials you receive from us will be more relevant to your interests.
Cookies and Tracking Technologies Used for Marketing and Analytics
Google Analytics
This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”).
Google Analytics uses cookies — text files stored on your computer that enable analysis of website usage.
Information generated by cookies regarding your use of the website is generally transmitted to and stored on Google servers in the United States.
If IP anonymization is enabled on this website, your IP address will first be shortened by Google within EU member states or other countries party to the Agreement on the European Economic Area.
Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there.
Google uses this information on behalf of the website operator to evaluate website usage, compile reports on website activity, and provide additional services related to website and internet usage.
The IP address transmitted by your browser within Google Analytics is not associated with other Google data.
You can prevent cookie storage through your browser settings; however, please note that some website functionalities may not work properly.
You may also prevent Google from collecting and processing data generated by cookies related to your website usage (including your IP address) by downloading and installing the appropriate browser plugin.
PERSONAL DATA OF THIRD PARTIES
We process and use only data voluntarily provided by you and rely on you to ensure that such data is lawfully owned and shared.
Each user is responsible for not providing evrodelikates.bg with personal data of third parties in violation of their privacy rights.
evrodelikates.bg has no practical way to verify whether personal data of third parties has been shared with their knowledge or consent.
Therefore, anyone who provides third-party personal data without proper authorization bears full responsibility for such actions.
MINORS
We do not provide services to minors and do not allow individuals under the age of 18 to register on our website or use its functionalities.
If you are under 18 years old, please seek assistance from an adult before using our services.
If we discover that we have collected personal data from a person under the age of 18, we will immediately delete such data unless legally required to retain it.
Please contact us if you believe we have unintentionally collected information from a minor.
evrodelikates.bg does not rent, sell, disclose, or share your personal information with unrelated third parties except where necessary to provide requested services or where you have explicitly consented.
HOW CAN YOU ACCESS, MODIFY, OR DELETE YOUR PERSONAL DATA?
Any personal information we store about you, such as your name, phone number, and email address, can be viewed by logging into your account on the website.
From your account, you can:
- edit your personal information
- manage notification preferences
- opt out of direct marketing
- request deletion of your account and personal data
After requesting account deletion, your data will be deleted except in the following cases:
- you have an incomplete or partially shipped order
- you are currently communicating with customer support regarding a complaint or issue
- you have outstanding obligations or have abused our services within the last five years
DATA RETENTION
We retain personal data only as long as necessary and for no less than five years where legally required.
As our systems operate electronically, we do not store personal data on physical media such as paper, disks, or USB drives.
Shipping labels and documents related to processing and delivery are also stored electronically only.
After the retention period expires, personal data is permanently deleted electronically.
LEGAL BASIS FOR PROCESSING PERSONAL DATA
Processing your personal data is necessary for evrodelikates.bg to manage and deliver your orders.
WHO HAS ACCESS TO YOUR PERSONAL DATA?
Your personal data is accessible only to authorized evrodelikates.bg employees responsible for processing and shipping your orders.
Third parties receiving your personal data include courier companies responsible for delivering your shipments. These companies process your data according to their own privacy policies and legal obligations.
We never transfer, sell, or exchange your data for marketing purposes with third parties outside our company.
YOUR GDPR RIGHTS
Under GDPR, you have the right to:
- access your personal data
- request correction of inaccurate data
- request restriction of processing
- request deletion of unlawfully processed data
- object to processing based on legitimate interests
- request data portability in machine-readable format
- lodge a complaint with a supervisory authority
If you believe we violate applicable laws, we encourage you to contact us first to resolve the issue.
You also have the right to file a complaint with the relevant Data Protection Authority.
HOW TO EXERCISE YOUR RIGHTS
You may contact the employee responsible for processing personal data at:
DATA PROTECTION WITHIN OUR COMPANY
evrodelikates.bg complies with all legal requirements regarding personal data protection.
All employees and collaborators are contractually obligated to comply with personal data protection regulations, security procedures, and confidentiality requirements.